Department: ENF | Location: Chicago, IL
We’re a dynamic charitable foundation in the heart of Lincoln Park funding national programs that instill integrity in our youth, inspire the pursuit of knowledge, and make communities healthier, safer, better places to live. We are seeking a detail-oriented and dependable Donor Services Coordinator to join our team. This position plays an important role in ensuring that incoming mail, donations, checks, and donor information are processed accurately and efficiently. The Donor Services Coordinator serves as a primary point of contact for donors and volunteers, ensuring accurate gift processing, exceptional donor service, and timely donor communications.
Why This Role Matters
Every donation represents a meaningful connection between a donor and our organization. This position helps ensure those gifts are handled with accuracy, care, confidentiality, and efficiency, providing essential support to our donors, volunteers and internal teams.
What You’ll Do
What We’re Looking For
Key Competencies
Confidentiality & Integrity: Handles donor and financial information with discretion and professionalism. Interacts with donors, volunteers, and fellow staff respectfully.
Communication: Communicates effectively by phone, email, and written correspondence.
Accuracy & Attention to Detail: Maintain data integrity by following established procedures and consistently identify discrepancies, missing information, and processing errors.
Organization: Effectively manages high volumes of mail, checks, paperwork, and data-entry tasks.
Teamwork: Works collaboratively with fellow Donor Services team members and across departments.
Problem Solving: Resolves donor inquiries and payment issues efficiently and escalates complex situations when appropriate.
Reliability: Completes time-sensitive processing and deposit responsibilities consistently.
Please submit your resume and cover letter for consideration.
The Elks National Foundation is an equal opportunity employer and encourages applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please allow approximately 25 minutes to complete the application process. Our application process includes pre-employment assessments, so we encourage you to set aside sufficient time to complete all required steps.
The Elks participates in E-Verify and conducts pre-employment background checks. We are an Equal Opportunity Employer committed to creating an inclusive workplace where everyone is respected and valued. No phone calls, please.