BPO Elks of the USA

Donor Services Assistant

We’re a dynamic charitable foundation in the heart of Lincoln Park funding national programs that instill integrity in our youth, inspire the pursuit of knowledge, and make communities healthier, safer, better places to live. We have an opening for a Donor Services Assistant, a great, entry-level opportunity to learn the back-end functions of a nonprofit organization. Bachelor’s degree preferred or two to three years of related experience.

Responsibilities include:

  • Maintain the foundation’s donor information system.
  • Serve as departmental customer service contact for donors and volunteers, including greeting and assisting callers transferred from an automated phone system, and corresponding with donors and volunteers.
  • Coordinate tribute donation program including gift processing and acknowledgements.
  • Manage data imports and maintain donor database.
  • Process donations including electronic remittances.
  • Fulfill donor recognition for annual giving program.
  • Assist with producing and updating donor and volunteer reports.
  • Perform data-entry and data extraction in the donor database to accomplish daily, weekly and monthly departmental tasks.

Qualified candidates will have either one or more years of related experience.

  • Must have excellent spelling and grammar; be organized; be able to set priorities and meet deadlines; be able to multi-task and carefully proof own work.
  • Some analytical ability is required in order to gather and summarize data for reports, identify problems and find solutions to various administrative problems, and prioritize work.
  • Work requires attention to detail in data entry and proofing materials.
  • Must be able to work individually as well as participate on teams.
  • Familiarity with Microsoft Office is a must; Raiser’s Edge and Luminate Online is a plus.
  • Must have a sense of humor.

A cover letter and resume are required for consideration. Candidates must upload a single document that includes a cover letter, resume and salary expectations. Accepted file formats are: .doc, .docx, .rtf, and .pdf. The application process includes completing two pre-employment tests. Please allow approximately 35 minutes of time when applying. Apply here:

No phone calls, please.

Equal Opportunity Employer

BPO Elks of the USA

Administrative Assistant

Come be a part of the Elks quiet network of good deeds! The Benevolent and Protective Order of Elks of the USA has an immediate opening for an Administrative Assistant in our Chief Operating Officer's office.

The Benevolent and Protective Order of Elks of the United States of America is one of the oldest and largest fraternal organizations in the country. Since its inception in 1868, the Order of Elks has grown to include nearly 1 million men and women in more than 2,000 communities.

The Elks are committed to the ideals of charity and patriotism. To that end, the Elks have now disbursed, over the course of the Elks history, more than $3.6 billion in cash, goods, and services to the nation's youth, its veterans, the disadvantaged and the disabled, and to individuals and groups in support of patriotic and civic programs. Annually the Elks give more than $200 Million in this fashion, and the Elks are one of the largest private providers of college scholarships in the nation.

Responsibilities include:

Administrative Responsibilities: Perform office administrative duties to maximize the effectiveness of the department.

  • Originate all forms of communication and correspondence.
  • Assist in research and preparation of reports; prepare schedules for internal/external reporting.
  • Provide backup to team members in their absence.
  • Relieve COO of routine administrative duties.
  • Maintain confidential files.
  • Handle details requiring extensive confidentiality, discretion and independent judgments.
  • Respond to correspondence and institute follow-up.
  • Engage in daily contact with personnel from all levels of the organization as well as the public.

General Clerical Duties:

  • Greet visitors/answer phone calls, determine callers' needs and direct them to the appropriate person or take messages. Perform follow-up as necessary.
  • Distribute mail.
  • Typing.
  • Data entry.
  • Schedule meetings, rooms, travel, conferences, etc. and coordinate calendars as requested.
  • Operate variety of office machines to photocopy, fax, and document production using established formats.
  • Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals, etc.
  • Organizes and prioritizes information to promote efficiency within the department:
  • Ensure files are up to date and papers and files are clearly marked for easy access.
  • Retrieve information from files when needed.
  • Complete work within appropriate timeframe in order to prevent backlog.
  • Perform data entry within appropriate timeframe.
  • Maintain appropriate levels and monitor office supplies, equipment and other materials.
  • Maintain databases.

Requirements: Qualified candidates must have a minimum of one year of experience or a Bachelor's degree. Must have excellent business communication skills, both verbal and written; High level of interpersonal skills to handle sensitive and confidential situations; poise, tact and diplomacy; must have a positive perspective and patience; ability to communicate effectively and be able to diffuse upset callers; Must have excellent follow through; strong organization skills; Must be able to perform complex problem resolution and discrepancy investigation; Must have proficiency in the Microsoft Office applications including Word, Excel and Outlook; knowledge of Access helpful. Must have strong attention to detail; Excellent spelling and grammar skills; ability to set priorities and meet deadlines; analytical ability is required to gather and summarize data for reports, identify problems and find solutions to various administrative problems. Must have the ability to consistently make decisions/choices without direct supervision. Must have excellent typing skills; Knowledge of use and operation of standard office equipment; Ability to work individually as well as participate on teams. Position may require (overnight) travel to the annual convention. Some legal experience helpful, (specifically with appellants, defunct, motions, etc.)

Compensation is based on experience.

Company Paid Benefits Include: Medical premiums (BCBS PPO for employees), Life and AD&D at 1x base pay, Short-Term Disability (1st 4 weeks are covered at 100%), Long-Term Disability, Employee Assistance Plan, Vacation (10 days), Holidays (10 days), Sick Time (8 Days) 401(k) (with 3% Safe Harbor and 2% Company match).

We are a small nonprofit office. The atmosphere is more like a family run business than a corporation. You are more than a number. Employees work a 37.5-hour work week in a casual environment. Our employees love the work-life balance aspect. Typical work day is from 8:30am-4:30pm M-F, but there is some flexibility in starting/ending times. Our office is very accessible by public transit (CTA Brown Line and various bus lines.) We also offer free onsite parking.

The Elks Campus is on the boarder of the Lincoln Park and Lakeview neighborhoods. It is within walking distance to various restaurants and local hot spots; there is something for everyone. We have Trader Joes, Veggie Grill, Nando's, Duffy's, Chipotle, Potbelly, North Pond, Lincoln Park Zoo, The Peggy Notebaert Nature Museum, Loft, Akira, Urban Outfitters, Target, Walmart, TJ Maxx, Bed Bath & Beyond, etc. We are located 3 blocks from the lake and the bike path and near many parks to picnic in, walk through and relax in.

Come work for the Elks and feel good that what you do truly does make a difference. To apply: Interested candidates should upload a resume and cover letter with salary expectations in one document by clicking on the link below. (Submissions that do not include a cover letter will not be considered.) Accepted file formats are: .doc, .docx, .rtf, and .pdf. The application process includes completing several pre-employment tests. Please allow approximately 40 minutes of time when applying.

Apply here:

No phone calls, please.

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